Return, Refund & Exchange Policy

Effective Date: July 31, 2026

At RealURBAN Private Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

1. Return & Exchange Window bhup

You may request a return or exchange within 7 days from the date of delivery.

Requests received after 7 days of delivery will not be accepted.

2. Eligible Reasons for Return

return or replacement will be accepted only in the following cases:

  • Wrong product delivered.

  • Product received in damaged condition.

  • Manufacturing defect.

  • Incorrect size received (different from the size ordered).

3. Size Exchange Policy

We offer ONE-TIME FREE SIZE EXCHANGE (subject to stock availability).

The exchanged product must be:

  • Unused

  • Unwashed

  • In original condition

  • With original tags attached

  • In original packaging

If the requested size is unavailable, the customer may choose another available size or request a refund (if applicable).

4. Items Not Eligible for Return

Returns or exchanges will NOT be accepted if:

  • The product has been worn or used.

  • The product has been washed.

  • Original tags have been removed.

  • The product is damaged due to customer misuse.

  • Return request is raised after 7 days.

  • Minor colour variations occur due to mobile or monitor display settings.

  • Products purchased during clearance sale, final sale, or special promotional campaigns (unless damaged or incorrect).

5. Return Approval

Every return request is manually reviewed by our support team.

Customers may be asked to share:

  • Order ID

  • Product photographs

  • Unboxing video (recommended for damaged or wrong product claims)

Failure to provide sufficient proof may result in rejection of the return request.

6. Pickup Process

If return pickup service is available at your location, our courier partner will collect the product.

If pickup service is unavailable, customers may be requested to self-ship the product to the address provided by our support team.

7. Refund Policy

Once the returned product passes our quality inspection, the refund will be initiated.

Refunds are processed only through the original payment method used while placing the order.

Processing timelines:

  • Refund initiation: Within 2–5 business days after approval.

  • Bank/payment partner credit: Usually 5–7 business days, depending on the payment provider.

Shipping charges and COD handling charges (if applicable) are generally non-refundable unless the error was on the part of RealURBAN.

8. Cash on Delivery (COD) Orders

For COD orders, the refund will be processed through bank transfer or any other suitable payment method after verification by our support team.

Customers may be required to provide valid bank account details for processing the refund.

9. Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may instead request a return or exchange after delivery, subject to this policy.